ESG Today writes that for the survey, EY contacted around 100.000 residential energy consumers in 21 countries over three years in regions such as North and South America or Europe.

EY Global Energy & Resources Customer Experience Transformation Leader Greg Guthridge said that "seventy percent of the outcomes of the energy transition depend on people changing their energy consumption, behaviors and lifestyles. But consumer fatigue is setting in, stalling confidence and stagnating progress."

He also added that the implication of the consumers is "the driver of success of the energy transition."

As far as how well-informed consumers are, the study found that 65% of them know how to start making sustainable choices for energy consumption. But the share of those who have a good understanding on what renewable energy and sustainability means remained stagnant, at just 26% over the past three years.

Also, only 31% of consumers reported that they are willing to spend the time and money required on sustainable energy actions.

The study also found discrepancies on what the governments want as far as sustainable energy actions are concerned and the plans of consumers. Thus, as an example, while in several countries, governments are pushing heat pumps as the sustainable choice instead of gas boilers, only for 11% of the consumers heat pumps are their first choice for heating.

"While efforts on the supply side are gaining momentum, we need an even more fundamental shift in how we engage and encourage sustainable consumer behavior. Energy consumers want a clean energy future but need a broad range of support to make personal energy choices. Closing the gap between their interest and action will depend on energy providers, government, and the broader energy ecosystem working together to pull every lever available", Guthridge added.